Frequently Asked Questions/Policies

How much is shipping?
The shipping and handling rate is based on the weight of the items selected. To view the shipping amount of your order, you will have to continue through checkout to view your shipping total. Express service is also available for most items.

Has my order been shipped?
You will receive confirmation by e-mail once your order has been shipped along with the tracking number. All orders from Riflecases.com can be tracked online by logging into your account.

I would like to return an item. What do I do?
First determine the condition of the incorrect item that was ordered. As long as it is in new condition, you should be able to exchange most items within 10 days without a problem. Call us for a return authorization number first then ship the incorrect item back to the following address:
Returns Division
Attn: RA# *
3059 Audrain Road 581
Vandalia, MO 63382

All Return Merchandise Must meet the following conditions:
Return in Original Packaging
Return within 10 days
Copy of Invoice with merchandise
Enclose a brief letter of explanation
Merchandise returned for exchange will be charged a $15 exchange fee plus a shipping charge
Merchandise returned for a refund will be charged a 15% restocking fee - a $7 minimum applies
All returns must be prepaid: NO CODS ACCEPTED.

Note the Return Authorization number on the outside of the packaging*
A Return Authorization number must accompany all customer service issues. This number will be given to you by a customer sales representative.
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
Next you should determine the correct item you wish to exchange it for.

I placed an order, but was shipped the incorrect item. What do I do?
Call first for a Return Authorization number.
Return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight to our fulfillment center. This will be done at our fulfillment center’s discretion. If the order was shipped ground, and the you decide to overnight the package to us to get it here faster, you will do that at your own expense.
Once the incorrect item is received back, our fulfillment center will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned.
All freight costs will be paid by Riflecases.com to fix the problem. No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.
Ship the incorrect item back to:
Fulfillment Center
Attn: RA# *
3059 Audrain Road 581
Vandalia, MO 63382
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number on the outside of the packaging*
A Return Authorization number must accompany all customer service issues. This number will be given to you by a customer sales representative.
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
- Be sure to include a return receipt for freight

What is "New" condition?
All products must be in new, unopened condition if it is being returned.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A treestand that has not been assembled
Examples of products that we will refuse:
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened

I received a package that was damaged in transit. What should I do?
You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.
We will not accept back merchandise that was damaged in transit. All claims must be filed with the carrier.

My order appears to be lost in transit. What should I do?
We will file a claim with the package carrier (UPS, FedEx, RPS or USPS) for the lost package. These claims can take upwards of 30 days.
If you would like a second shipment to be made you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

I received a defective item. What should I do?
If the product is defective, then you must return it to the manufacturer. See manufacturer warranty list for return instructions.

I have not received product and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. If the order has not yet shipped or is not in process, notify us via telephone to cancel the order at 636-584-0785. It is important to notify us immediately, as most orders are processed and ship same-day. If the order has been shipped, the consumer will need to follow the normal returns process.

How do you handle backorders?
Backorders tend to happen due to manufacturer supply constraints. We do accept back orders and will get them fulfilled as soon as possible. If the order is partially back ordered, we will make a judgment to determine if the order can be shipped in two segments. The initial shipping will be paid by the customer and the shipping for the back ordered items will be paid for by Riflecases.com.
We will not wait for the entire order to come into stock before shipping in stock merchandise.

How do I contact Riflecases.com with questions regarding customer service?
You can view all the ways to contact us by clicking Contact Us

Why do you want my Credit Card billing address?
Once you have completed your shopping and proceed to the checkout, you will notice that we ask for your billing address. Your billing address is the best address for us to ship your order to. This helps prevent fraudelant orders. If someone steals your credit card and knows your address, they could use that information to buy products and send them to a different address. Therefore, we verify every address. We contact every credit card company and see if the "Ship-To" address is the one you have listed with your card company. To prevent fraud with our company as well as other companies, you should call your credit card company and give them any alternate shipping addresses. They will keep this information on file.

How long has Riflecases.com been in business?
Riflecases.com is joint venture established in 2002 with Galati International to offer additional products and brands to online shoppers. Galati International began in 1983 as a small mail-order business specializing in Rifle Cases and Shooter Bags. Today Galati International carries thousands of different products for the shooting enthusiasts. The company is located near St. Louis Missouri. The Administrative Offices for both companies are located in the same facility. However, the fullfillment warehouses for Riflecases.com and Galati International are located in two separate locations.

What are your payment options?
This is a SECURE site. All credit card information sent between you and us is encrypted.
All online orders must be processed using one of the following credit cards: MasterCard, Visa, American Express or Discover. To prevent fraud, we do address verifications on all Online Orders.
ADDITIONAL PAYMENT OPTIONS
Orders not placed over the internet are charged an additional 20% of the order due to increased processing time.
If you would like to call in your order to our order-center, you can call 1-636-584-0785. Hours are M-F 8am-6pm CST.
You can also mail in a check or money order. ALL CHECKS WILL BE HELD FOR 21 WORKING DAYS TO GUARANTEE FUNDS ARE PRESENT. NO EXCEPTIONS. Money Orders will be shipped out the next day. If you mail-in your order, please include the following information:
· Full Name
· Billing Address
· Shipping Address
· Telephone
· Email
· Item Numbers of Products You Wish To Buy
· Correct Shipping Amount
You can send mail-in orders to the following address:
RifleCases.com
PO Box 124
Villa Ridge MO 63089